If there was a problem with the payment of your rankingCoach invoice and the amount couldn’t be processed, you can update your payment method in your rankingCoach account in order to restart the automatic payment procedure.

To update your payment method or reconnect your PayPal account, click on the profile icon in the top right corner of your rankingCoach account and then click on “Payment details”. Alternatively, you can also directly click on this link. Then, click on the “PayPal” tab in the “Payment method” section and on the “PayPal” button and follow the instructions to log into your Paypal account and connect it to rankingCoach.

If you don’t want to update the automatic payment method on your rankingCoach account, you have the possibility to pay your invoice directly through PayPal. Only use this option if you are a rankingCoach customer and can provide us with your rankingCoach customer ID and invoice number.

To send a payment to rankingCoach GmbH via PayPal, log into your PayPal account, click on “Send & Request” and follow the instructions to send money. Add the email address “info@rankingcoach.com” as the recipient.

Then enter the total outstanding amount indicated on your rankingCoach account as the amount to be sent. In the message field, please enter your customer ID and your Invoice number. It is very important that you do not forget to add your customer ID so we keep track of who is making the payment. You can find your customer ID and Invoice number in your Invoice. You can locate this in your rankingCoach account in the tab “Invoices”. Once you entered the right amount to be sent, your customer ID and your Invoice number, you can click on “Next” and proceed with the payment.

As soon as we have received your payment and have been able to link it with your rankingCoach account, we will unlock your rankingCoach account and you will be able to keep working on your online visibility.

For any further questions, please contact our support team.

Any questions about other topics? We have more articles on other topics

https://intercom.help/rankingcoach/en

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