Summary
1. Where can you find and download your invoices?
All of your rankingCoach invoices are stored in your account, so you can access them whenever you need them, for example, for bookkeeping, tax purposes, or your own records.
Here's how to access them:
1. Click the profile icon in the top right corner of your screen.
2. Select “Billing” from the dropdown menu.
You will now see your complete billing overview. Your documents are grouped by year and sorted chronologically, with the most recent one at the top, so the invoice you're looking for is easy to find.
To download a document, click the PDF button on the right side of the row. The file will download directly to your device, ready to print, forward, or file away.
2. Understanding your billing overview
Your billing overview provides key details at a glance, including the document number, type, total amount, date, and current status.
Document types:
Invoice: A standard bill for your rankingCoach subscription or additional services, e.g. Google Ads.
Credit Memo: A document showing an amount credited to your account, such as after a correction or refund.
Status labels:
Paid: The invoice has been paid. Nothing further needs to be done.
Unpaid: The invoice is still open. This will usually resolve automatically with your next payment run. However, if a payment didn't go through, it's worth checking your payment details. You can find out more in “What happens if my payment fails or is declined?”
Refunded: The amount has been refunded to your saved payment method.
Applied: An existing credit on your account has been applied to this invoice.
3. How to change your invoice address
Your invoice address is the billing information that appears on every invoice we issue. If your company name, address, or contact details change, you can update them yourself in just a few clicks.
You can update your information from two places. Both options open the same window, so use whichever is more convenient:
Profile icon → “Personal Data”, or
Profile icon → “Billing”.
In either section, click the pen icon next to “Invoice address” to open the “Edit invoice address” window.
Here you can update:
Company name
VAT ID (optional) — see “Where Can I Add My VAT Number?” for more details
Address, zip code, and city
Phone and fax (optional)
You'll notice that the country field cannot be edited. This is because your country determines the currency of your subscription. For accounting and payment processing reasons, the currency cannot be changed once your account has been created. If the wrong country was selected during sign-up, unfortunately, a new registration is necessary. Contact our support team first. We'll review your account and guide you through the best way forward.
You'll also find two toggles to choose how you'd like to receive your invoices: by post or by email. Read more about this in “Can I receive my invoices automatically by email or post?”
Once you're happy with your changes, don’t forget to click “Save”.
Please note that changes to your invoice address only apply to future invoices. Documents that have already been issued will keep the address that was stored at the time.
4. What to do if an invoice has already been issued
If you notice outdated or incorrect information on an invoice you've already received, don't worry. It can still be corrected. For legal and accounting reasons, however, this must be done by our team.
Simply contact our support team, and we will take care of it for you. You can reach us by email at support@rankingcoach.com or via the chat feature in the bottom right corner of your screen while you're logged in to the application.
To help us process your request quickly, please include the invoice number (e.g., INV00853203) and specify which details need to be changed.
Updating your invoice address takes less than a minute and ensures your paperwork is correct from the start. If you have any questions or run into any issues, don't hesitate to contact our support team. We're here to help!
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