1. Can I get my Ads budget refunded?
rankingCoach has made Google Ads campaigns easy to navigate and manage.
If you have your Ads campaign running, you can always deactivate it at any time. Your monthly budget will stay safe under your rankingCoach ads account, and you can use it any time later if you wish to start the campaign again.
If you do not plan on spending this budget anymore on your Ads, you can request a refund of the remaining Ads budget that has not been used up.
2. How do I get my Ads budget refund?
There are two simple steps to do before requesting a refund.
Deactivate/Pause your Ads
Contact our support team
If you do not wish to continue with your Ads campaign, make sure to have deactivated/paused your Ads.
If you do not deactivate your Ads, your Ads will continue to run which means that the remaining budget will be spent and new Ads budgets will be billed to continue the campaign. In order to deactivate your campaign, you simply click on the left menu on Google Ads - Campaign. There you will find the “Pause campaign” button to deactivate your campaigns.
Once you deactivate your campaigns, you can contact our support team through the chat box or email email@example.com to request your refund.
You can always check your remaining balance in the Campaign tab under Google Ads.
Please note that the Ads balance is an approximate amount, as Google Ads charges are not synced and updated automatically. It can take a few days to see the exact cost and balance. For this reason it takes 10 business days before the refund can be processed.
We also recommend not disputing your Ads invoice and payments meanwhile, as this is against our Refund and Cancellation policy. Reach out to our team if you have any concerns about your Google ads chargers, and to learn more about how Google Ads works with rankingCoach.
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