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How does call tracking work with rankingCoach?
How does call tracking work with rankingCoach?

Find out how many times customers called your business and learn how to set up and activate this feature in your rankingCoach account.

Iva avatar
Written by Iva
Updated yesterday

Summary

1. Call tracking with rankingCoach

rankingCoach enables you to publish your business data, including your phone number, on multiple online local directories. With the phone number added, and your business synced, you will be able to track how many calls you get.

If you are using call tracking, please note that it is important to add both your company phone number and the call tracking phone number on your rankingCoach account.

To add your call tracking phone number, go to your rankingCoach dashboard and click on “General” and then on “Business” in the menu on the left. Navigate to the “Company data” section.

Enter the call tracking number in the mandatory “Phone” field, as this is the number that will be displayed to your customer as the number to call, and rankingCoach will track it.

To add your company’s regular phone number, choose the “Additional phone number” field. Don’t forget to click on “Save” when you are done.

2. Synchronization of your phone number

Once you have entered both phone numbers, call tracking and company phone number, go to the “Local Marketing” tab and start setting up the local directory sync by following the instructions. Click here if you want more information on how the sync process with rankingCoach works.

Once this is done, your business details and phone number will be visible on all online directories while publishing, and you will be set to track your calls. You can check this by going to the left side menu on “Online Presence”“Listings and Publications” and once you see the option “View listing” on the directory list you can click on the link to check the synchronization status of your phone number you just added on your rankingCoach account!

Need help with setting up your phone number and tracking calls? Contact our support team for more information.

Any questions about other topics? We have more articles on our help pages.

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