rankingCoach is located in Germany, which means not all customers have to pay VAT when they have a valid VAT number. To make sure that the invoices of rankingCoach do not include VAT, you have to insert your VAT number manually in your rankingCoach account as we do not have access to VAT data of companies.
You can do so by clicking in the top right corner on your profile icon and then you have to select “Personal Data”.
Once you are in your personal data, you have to go to the Invoice Address section. There you can add your VAT number. Do not forget to save this once you inserted your VAT number. In case you cannot save your VAT number, it means this VAT number is not valid for cross-border transactions. It is important to always double check if the VAT number you entered is still valid.
You can check if your VAT number is still valid and accepted by the European Commission in the following URL: http://ec.europa.eu/taxation_customs/vies/vatResponse.html
Once you successfully saved your VAT number, it will be processed in our payment system so that you will not be charged with VAT in your invoices.
In case you forgot to enter or update your VAT number and you were charged with VAT in your rankingCoach invoice, you can get the VAT back from the tax department of your own country. The tax that you paid is issued by your own country and they are therefore in charge of the tax requests. For more information about VAT refunds for cross-border transactions, check this website from the European Commission.
For more questions, please contact our support team, we are more than happy to help you.
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