1. Address issues
Go to your rankingCoach dashboard, click on “General” in the menu on the left and then on “Business”.
Make sure that you did not enter the same phone number in the “TEL” field and in the “MOBILE/CELL” field. If you only have one phone number, please enter it in the “TEL” field even if it is a mobile number and leave the “MOBILE/CELL” field blank.
Check that your postcode has the right format. If your postcode contains spaces for example, make sure to enter spaces where they should be.
Check if the address you entered in rankingCoach matches an existing address in Google Maps. If the address used there is a bit different, please enter it in rankingCoach as it is on Google Maps.
Make sure to click on all the boxes in the address section, even when you got a suggestion and all the fields appear to be filled in. That way we can certify each entry is correct by you.
2. Description issues
Go to your Google Business Profile setup or overview to see your descriptions
Check the character count for the long and short descriptions so you stay within the limit
Make sure there are no URLs inside or characters that can difficult the connection
3. Photos issues
Go to your Google Business Profile photo gallery.
Make sure you don’t add more than 30 photos. If there are more, delete additional photos since the maximum that can be added is 30.
4. Keyword issues
Go to your keyword list.
Make sure no keyword is longer than 64 characters, since this can create connection problems.
Once you have gone through this checklist, try to sync again your Google Business Profile.
If you still get an error message or if you have any further questions, please contact our support.
If you need assistance with another Google Business Profile section, click here to have access to other possible solutions.
Any further questions? We have additional articles on more topics here: